Terms of Service

Effective 4 September 2026. Last updated 4 September 2026. A lawyer reviews this page before launch. Until then, every sentence describes what the software actually does and what we actually intend.

1. Who we are, and what this agreement covers

Keighbor makes software and writes educational material for people selling a home. This agreement is between you and Keighbor, and it covers this website, the free tools and guides on it, and the product we call your room.

By using any of it, you agree to these terms. If you don't agree, please don't use it. Where we say “we” or “us” we mean Keighbor, and where we say “you” we mean the person using it.

2. What Keighbor is not

This is the most important section on the page, so it comes early rather than last.

We are not a real estate brokerage

Keighbor is not a real estate brokerage and does not represent you. Nobody here is your agent. We don't negotiate, set your price, recommend a course of action, or take a commission. We provide software that helps you organize your side of the sale.

No agency relationship is created by using Keighbor. We owe you the duties of a software provider, which are set out here. We do not owe you the duties a licensed agent owes a client, because we are not one. Keighbor was founded by someone who practiced residential real estate in Indiana. That experience informs the education we write. The founder's Indiana broker license is currently inactive, Keighbor is not your agent, and nothing here extends to your transaction.

We are not a law firm

We don't practise law, we don't draft legal documents for your situation, and using Keighbor does not create a solicitor-client or attorney-client relationship. The document tools let you fill in and sign documents. Choosing which document to use, and what to put in it, is your decision, and it is a decision worth taking to a lawyer.

We are not a tax or financial adviser

The calculator and the worksheets do arithmetic on numbers you provide. They are not a tax opinion, a valuation, or an appraisal, and the figures they produce are estimates for your own planning.

We are not an escrow, title, or settlement agent

We never hold your money or anybody else's. We don't hold earnest money, we don't disburse funds at closing, and we are not part of the wire transfer for your sale. Anyone who tells you otherwise, using our name, is attempting to defraud you. See section 8.

3. The education, the guides, and the state material

Keighbor is a software company, not a law firm, brokerage, or tax adviser. This is general information, not legal, tax, financial, or real estate advice about your sale. Your situation may differ. Before acting on a contract, disclosure, title, tax, or pricing question, ask an appropriately licensed professional in your state.

Our guides describe what home sellers commonly do. The state pages compile published requirements from official sources, with citations, so you can check them yourself. Both are general information published to the world, not a review of your circumstances, and no lawyer has reviewed them against your sale.

Laws, forms, and local ordinances change, and they change faster than a website does. Every state page links the official source for exactly this reason. Where anything we publish disagrees with the current law or with your own professional's advice, the law and your professional are right and we are wrong.

You agree not to treat anything we publish as a substitute for advice from someone licensed in your state, and not to hold us responsible for a decision you made by relying on it alone.

Fair housing

Federal, state, and local fair housing laws govern how a home may be advertised and how buyers may be treated. Our guides explain those rules as we understand them, and our tools do not check your words for you. What you publish about your home is yours, and complying with fair housing law is your responsibility. We may remove content from anything we host that appears to break those laws.

4. Your account

You need to be at least 18 and able to enter a contract. Keighbor is built for property in the United States.

A room can begin without a login, and you can attach a sign-in later. Either way, what happens in your room is your responsibility, including anyone you invite into it. Keep your sign-in to yourself, and tell us at hello@keighbor.com if you think somebody else has it.

Adding a person to your sale does not give them access to your room unless you send them a link that does. Where you do share access, you are choosing to show that person what the link shows.

5. What you pay, and what you get

Keighbor is sold per sale, once, not as a subscription. There is no recurring charge, no auto-renewal, and no card kept on file for a future bill. If you sell another home later, that is a separate purchase.

Right now, checkout isn't built. Setting up a room is free and works today. The prices on our pricing page are what we intend to charge when it opens. If you started for free, you keep what you have for the sale you started; we won't switch a running sale to paid underneath you.

The guides, the checklist, the calculator, and the state pages are free, and we intend to keep them free. If that ever changes, it changes for new readers, not retroactively.

6. Refunds

If you buy Keighbor and it isn't what you needed, write to hello@keighbor.com within 7 days of paying and we'll refund you in full. You don't have to explain, and we won't make you sit through an offer to stay.

Some specifics, so nothing here is a surprise:

• You keep your documents. A refund does not delete your room or take back anything you made. Ask us to delete it and we will, but that is a separate choice.
• Signed documents are the one exception. If you have already used the product to send documents for legally binding signature, we can't undo that, and the cost of those signature runs is not refundable. Everything else still is.
• After 7 days, write to us anyway. If something went wrong on our side, or the product didn't do what this website said it does, we'll make it right. We would rather refund somebody than have them feel stuck.
• How it arrives. Refunds go back to the card or account you paid from, usually within five to ten business days once we process it.

If we ever stop offering Keighbor, or shut down a sale you paid for before you finished it, we refund you without being asked.

7. Your documents and your data

Your content is yours. Uploading a document to Keighbor doesn't give us ownership of it and doesn't give us the right to sell it, publish it, or use it to advertise. You grant us only the permission we need to run the service for you: to store your files, show them to you and to people you share them with, back them up, and process them so the features work.

Your privacy choices for this website (analytics on or off, advertising off unless you say otherwise) are on your privacy choices, and the signal your browser sends under Global Privacy Control is honoured.

You can download everything, and you can delete your account, from inside the product at any time. What happens on deletion, including the one thing that is deliberately retained, is set out in full on our Privacy Policy and on how to delete your data.

You are responsible for having the right to upload what you upload. Don't put somebody else's confidential documents into your room without their say-so.

Electronic signatures

Keighbor can send documents for electronic signature through a third-party signing provider. Before signing, everyone is asked to agree to sign electronically, as federal and state electronic signature law requires. If you would rather sign on paper, don't use the signing feature: you can print any document instead.

We keep a sealed copy of each signed document, its certificate, the provider's audit trail, and the record of that consent, so the signature can be shown to be valid later. That archive survives account deletion on purpose, and the Privacy Policy says so in the same words.

We don't warrant that any particular document is legally sufficient, correctly completed, or enforceable. That depends on the document and on your state, and it is the sort of question a lawyer answers.

8. Money, wires, and fraud

Wire fraud in real estate closings is common and expensive. Keighbor never sends you wire instructions, never asks you to change payment details by email, and never holds funds for your sale.

If you receive anything that appears to come from Keighbor asking you to send money, treat it as fraud. Before wiring any money to anyone in your sale, call your title company or closing attorney on a number you looked up yourself, not one from an email.

9. Using it properly

Please don't: break the law with it, upload malware, try to get into somebody else's room, scrape or bulk-copy the site, resell the product, impersonate anyone, or use it to harass somebody. Please don't use it to break fair housing law, and please don't misrepresent your home to a buyer.

Our guides and state material are free to read, quote, and link to, including by AI assistants, and we publish an llms.txt to make that easy. Republishing the whole library as your own is a different thing, and not allowed.

We can suspend or close an account that is being used this way. Where it is reasonable, we'll tell you first.

Copyright notices

If you believe something a user published or uploaded on Keighbor infringes your copyright, the copyright page says how to send a notice, what it needs, how a counter-notice works, and who our designated agent is. We act on complete notices promptly and we close accounts used to infringe repeatedly.

AI, and what never touches it

Your documents, messages and notes are never sent to an AI provider and are never used to train a model, ours or anybody else's. The one outside AI call in the product, the research lookup, sends your property's address and the question you pressed and nothing more, and only when you press it. The Privacy Policy says the same in the same words.

10. Other people's services

Keighbor works with other companies to run parts of the product: hosting, the database, email delivery, electronic signatures, address lookup, and research lookups. It also links out to listing sites, county records, and state forms. Those are theirs, not ours. We choose them carefully, we don't control them, and their terms apply to what they do.

11. It is early, and things will change

Keighbor is a young product. Features get added, changed, and occasionally removed. We aim to keep it available and correct, but we don't promise it will never be down, never lose a beat, or never contain a mistake. Keep your own copies of anything you cannot afford to lose. That is good practice with any software, including ours.

12. Warranties

We provide Keighbor as it is. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted or error-free, or that anything we publish is complete, current, or correct for your situation.

Some states don't allow those disclaimers, so parts of this may not apply to you. Nothing here takes away a right you have under consumer law that cannot be waived.

13. Liability

To the fullest extent the law allows, Keighbor is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost sale proceeds, or a sale that falls through.

Our total liability to you for any claim relating to Keighbor is limited to what you paid us in the twelve months before the claim, or one hundred dollars, whichever is greater.

We are selling software for a few hundred dollars that helps you organize a transaction worth hundreds of thousands. That gap is why this limit exists, and it is why the sections above are so insistent that the professional decisions in your sale belong with licensed professionals.

14. If something goes wrong between us

Write to hello@keighbor.com first. A person reads it, and almost everything is settled that way.

These terms are governed by the laws of the State of Indiana, without regard to its conflict of laws rules, and any dispute that can't be settled between us goes to the state or federal courts located in Indiana. If you are a consumer in a state whose law gives you the right to sue closer to home, that right stands.

15. Changes to these terms

When we change these terms we update the date at the top. If a change materially affects your rights, we'll tell you by email or in the product before it takes effect, and for anything that matters we'll give you notice rather than spring it on you. Carrying on using Keighbor after a change means you accept it.

16. The rest

If a court finds part of this unenforceable, the rest still stands. Not enforcing something straight away doesn't mean we've given it up. You can't transfer this agreement to somebody else; we can, if the company is sold, and your rights come with it. These terms and the Privacy Policy are the whole agreement between us about Keighbor.

Talk to us

Anything at all: hello@keighbor.com. A person answers, and it is usually the person who built the thing you are asking about.

Keighbor LLC, 30 N Gould St Ste R, Sheridan, WY 82801. (307) 855-8450.